This entry level position is the first point of contact for sales representatives and KONG distributors as well as internal sales team members. This position is responsible for handling daily duties related to KONG accounts in a manner in line with KONG culture. Must provide a hands- on, polite, and engaging approach.
- Responsible for order entry, EDI and invoicing for US KONG Distributors.
- Answers rollover calls from main switchboard.
- Responsible for written and verbal communication with sales representatives.
- Responsible for notifying customers daily of current backorders and providing accurate product status.
- General customer service via telephone and email.
- Maintain communication with off-site warehouses regarding order status and inventory.
- Serve as back up for various administrative positions to support the team, including receptionist duties and samples department.
- Other duties as assigned.