Account Services Representative

    • Job Tracking ID: 512275-609325
    • Job Location: Golden, CO
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: Any
    • Job Type: Full-Time/Regular
    • Date Updated: February 19, 2018
    • Years of Experience: Up to 2 Years
    • Starting Date: ASAP
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Job Description:

Position Purpose

This entry level position is the first point of contact for sales representatives and KONG distributors as well as internal sales team members. This position is responsible for handling daily duties related to KONG accounts in a manner in line with KONG culture. Must provide a hands- on, polite, and engaging approach.

Essential Duties/Responsibilities

  • Responsible for order entry, EDI and invoicing for US KONG Distributors.
  • Answers rollover calls from main switchboard.
  • Responsible for written and verbal communication with sales representatives.
  • Responsible for notifying customers daily of current backorders and providing accurate product status.
  • General customer service via telephone and email.
  • Maintain communication with off-site warehouses regarding order status and inventory.
  • Serve as back up for various administrative positions to support the team, including receptionist duties and samples department.
  • Other duties as assigned.

Experience and Skills:

Job Qualifications

  • 12 months’ applicable experience.
  • Strong written and verbal communication skills.
  • Display efficiency and accuracy with data entry tasks.
  • Must have a proven track record of customer care resulting from customer service etiquette.
  • Must be computer literate and proficient in Microsoft Office.
  • Detail-oriented, efficient and organized.
  • Work well with tight deadlines, be flexible as priorities change.
  • Effectively communicate ideas and activities across departments.
  • Ability to work independently, prioritize multiple tasks and quickly learn new skills.
  • Ability to analyze and solve problems.
  • Proactive approach to executing new projects.
  • Ability to use independent judgment, analyze information and formulate recommendations.
  • Ability to provide outstanding customer service.

Work Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The employee must occasionally lift and/or move up to 50 pounds.
  • Specific vision abilities required by this job include close vision and ability to adjust focus.
  • While performing the duties of this job the employee is regularly required to stand.
  • The employee is occasionally required to reach with hands and arms.
  • The position will spend long hours sitting and using office equipment and computers which may involve but is not limited to use of computer or typewriter and calculator and must use visual skills to observe necessary data.
  • The position is located in a busy, open office. There are times with frequent interruptions and position must meet with others on a regular basis.
  • Position requires meeting deadlines and must also deal with a wide variety of people on various issues.

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.